Do you accept local pickup?

Unfortunately I do not accept local pickup at this time. I run my business out of my home and have a very cramped schedule, currently it is not feasible for me. If you are in the area, Andy's Pet Shop does stock some of my products.

How are order updates received?

Order updates (order confirmation, shipping confirmation/tracking number, etc.) are sent via email by ryne@springtails.us. Be sure to check your spam folder and whitelist that email address if you don't receive updates.

How are springtails and isopods packaged?

Springtails and isopods ship in insulated boxes with a variety of temperature control packs tuned to your weather forecasts. Springtails are packaged on either clay or paper towel and isopods are on sphagnum moss. They are in escape-proof deli cups. Packing paper is used as well to keep everything in the box secure.

How do I remove the springtails and isopods from their packaging?

Isopods ship on sphagnum moss and the easiest method is to pour the entire contents of the shipping container into the enclosure and let them scurry away. Springtails ship on either paper towel or clay. For paper towel you can also pour it into the enclosure and let the springtails come off on their own, or unfold it and lightly tap or blow them off. Clay is very simple to remove springtails from, simply tilt the entire shipping container and tap the bottom until all of the springtails come off, the clay will not fall out.

What do I do if my springtails or isopods died in transit?

If your springtails or isopods perish on their way to you, you are covered with either a full refund or a replacement. See the Live Arrival Guarantee section of the Shipping Policy page for more information.

Can I get live animals and supplies in the same order?

I do not allow live animals (springtails and isopods) and supplies to be ordered together. This is to streamline the checkout process and also to ensure that I can safely ship the live animals. Small items like a bottle of springtail food or a macro lens could ship together, but you must email me at ryne@springtails.us to put that together.

Why is my order held for pickup?

Orders containing isopods will be shipped to your local post office for pickup if your forecasted temperatures at the time of order preparation had lows below 40F or highs above 85F. Please see the Shipping Policy page for more information.

Still have questions?

Email me at ryne@springtails.us

What springtails and isopods should I buy?

See the Cleanup Crew Guides page for detailed information to guide you in picking the exact right springtails and isopods for your needs.

When will my order ship?

See the Shipping Policy page. In short: live animals only ship on Friday with a 8AM CST Thursday cutoff, and supplies usually ship within 4 business days.

Is it safe to order in hot or cold weather?

I ship with insulated boxes and a variety of temperature control packs tuned to your weather forecasts. I can safely ship no matter how hot or cold, and if something were to go wrong I offer a Live Arrival Guarantee which you can read about on the Shipping Policy page.

Can I get wholesale or a bulk discount?

I currently am not accepting wholesale clients nor do I offer bulk discounts. Springtails US is a one person business so I don't produce enough to provide bulk quantities.

How do I cancel my order or get a refund or replacement?

To cancel an order before it ships simply email me at ryne@springtails.us. If you with to get a refund or replacement for an order that has shipped, please see the Shipping Policy page for more information.

Where do you ship to?

I ship supplies nationwide and live animals to all states beside Alaska, California, Florida, and Hawaii. I do not ship to US territories our internationally. I sometimes ship select supplies outside of the US if we put together an order privately via email (ryne@springtails.us)

How can I leave you a review?

I accept reviews here on the website if you make an account with the email address associated with your orders, and also on Google and Facebook. See these links: www.springtails.us/shop/account, https://g.page/r/CfpJa4SdeL50EAE/review, www.facebook.com/SpringtailsUS/