Springtails US Shipping Policy and Live Arrival Guarantee

As stated during the checkout process, by placing an order with Springtails US, you agree to all terms outlined on this page.

Springtails and isopods DO NOT SHIP to Alaska, California, Florida, Hawaii, US territories, or internationally. You will not be able to place your order if the shipping address is in any of these locations.

Springtails US Shipping Schedule:

Live animal (springtail & isopod) orders ship only on Fridays.
Order cutoff is 8AM CST on Thursdays.
Live animal orders placed after the Thursday cutoff will not ship until Friday of the next week.
I only ship live animals on Fridays to ensure the fastest shipping times for the safety of the animals.
The 8AM Thursday cutoff is to allow for adequate order prep time as Springtails US is a one-person business.
Supply orders will typically ship within 4 business days of the order being received and typically ship Mon-Wed.
Live animal orders typically deliver Mon-Wed and supply orders typically deliver within 3-7 days depending on the service selected.
If your live animal order has been in transit for a week or more please email me at ryne@springtails.us.
NOTE: Sometimes I do not ship due to holidays, unexpected life events, extreme weather, etc. In these cases, a notice will be placed on this page, the main shop page, and checkout pages OR you will receive an an email informing of the unplanned-for delay.

Hold For Pickup Policy:

Hold For Pickup is a USPS service allowing you to pick up your package at your local post office rather than have it delivered directly.

Orders containing isopods will be shipped with a Hold For Pickup label if forecasted low temperatures are below 40F and highs are above 85F on expected delivery days.
If your order only contains springtails then it will be delivered directly to your address regardless of weather.
Any order can be held for pickup if requested in order comments.
Isopods are typically more sensitive than springtails to temperature swings, and Hold For Pickup keeps them from experiencing adverse temps on delivery vehicles.
You can request that HFP be waived for your order containing isopods, but if your forecasted temps are outside of the safe range for home delivery then the Live Arrival Guarantee will be void.

Typically the USPS tracking page will display the post office address where the package can be picked up. Sometimes orders shipped Hold For Pickup are mistakenly labeled on the USPS tracking page as "Delivered" or another message when they are ready for you at the post office. If you have any questions about your order's tracking status or wether or not your order was marked Hold For Pickup, please email me at ryne@springtails.us.

Live Arrival Guarantee:

In the rare event of deaths during shipment, I offer refunds or reshipments if they meet these three conditions:

Must contact on the same day as delivery with photo and/or video proof of the deaths.
Hold For Pickup orders must be picked up within 36 hours of arrival at the post office. The above criteria applies with "delivery day" being the day that you picked up the order from the post office.
Deaths must be beyond just the extras. Orders always ship with extras, for example, a 10ct of isopods usually ships with 2-5 extra, a 25ct of springtails ship with 5-10+ extra, etc.

Refunds are offered for the full price of the animals that perished + the $20 shipping fee.
Replacements are 100% free.
If your order has been in transit for a week or more you may qualify for a refund or reshipment if I believe that it will not deliver in a reasonable timeframe. I aim to be as accommodating as possible on this point.
The springtails Thalassaphorura encarpata and Xenylla grisea are very small and slow moving and are often mistaken as dead, please look at them closely under magnification to detect movement and give them a small amount of food for a few hours to see if they move to it before reporting them as DOA (Dead on Arrival).
Please email me at ryne@springtails.us for LAG claims.

Order Cancellation and Refunds:

Any order can be cancelled with a full refund if requested before the order ships.
Refunds after shipment or reshipments are handled on a case by case basis for supply orders though I aim to be as accomodating as possible.
Refunds after shipment or reshipments for live animal orders are discussed in the above "Live Arrival Guarantee" section.

Springtails US Shipping Policy and Live Arrival Guarantee

As stated during the checkout process, by placing an order with Springtails US, you agree to all terms outlined on this page.

Springtails and isopods DO NOT SHIP to Alaska, California, Florida, Hawaii, US territories, or internationally. You will not be able to place your order if the shipping address is in any of these locations.

Springtails US Shipping Schedule:

Live animal (springtail & isopod) orders ship only on Fridays.

Order cutoff is 8AM CST on Thursdays.

Live animal orders placed after the Thursday cutoff will not ship until Friday of the next week.

I only ship live animals on Fridays to ensure the fastest shipping times for the safety of the animals.

The 8AM Thursday cutoff is to allow for adequate order prep time as Springtails US is a one-person business.

Supply orders will typically ship within 4 business days of the order being received and typically ship Mon-Wed.

Live animal orders typically deliver Mon-Wed and supply orders typically deliver within 3-7 days depending on the service selected.

If your live animal order has been in transit for a week or more please email me at ryne@springtails.us.

NOTE: Sometimes I do not ship due to holidays, unexpected life events, extreme weather, etc. In these cases, a notice will be placed on this page, the main shop page, and checkout pages OR you will receive an an email informing of the unplanned-for delay.

Hold For Pickup Policy:

Hold For Pickup is a USPS service allowing you to pick up your package at your local post office rather than have it delivered directly.

Orders containing isopods will be shipped with a Hold For Pickup label if forecasted low temperatures are below 40F and highs are above 85F on expected delivery days.

If your order only contains springtails then it will be delivered directly to your address regardless of weather.

Any order can be held for pickup if requested in order comments.

Isopods are typically more sensitive than springtails to temperature swings, and Hold For Pickup keeps them from experiencing adverse temps on delivery vehicles.

You can request that HFP be waived for your order containing isopods, but if your forecasted temps are outside of the safe range for home delivery then the Live Arrival Guarantee will be void.

Live Arrival Guarantee:

In the rare event of deaths during shipment, I offer refunds or reshipments if they meet these three conditions:

Must contact on the same day as delivery with photo and/or video proof of the deaths.

Hold For Pickup orders must be picked up within 36 hours of arrival at the post office. The above criteria applies with "delivery day" being the day that you picked up the order from the post office.

Deaths must be beyond just the extras. Orders always ship with extras, for example, a 10ct of isopods usually ships with 2-5 extra, a 25ct of springtails ship with 5-10+ extra, etc.

Refunds are offered for the full price of the animals that perished + the $20 shipping fee.

Replacements are 100% free.

If your order has been in transit for a week or more you may qualify for a refund or reshipment if I believe that it will not deliver in a reasonable timeframe. I aim to be as accommodating as possible on this point.

Please email me at ryne@springtails.us for LAG claims.

Order Cancellation and Refunds:

Any order can be cancelled with a full refund if requested before the order ships.

Refunds after shipment or reshipments are handled on a case by case basis for supply orders though I aim to be as accomodating as possible.

Refunds after shipment or reshipments for live animal orders are discussed in the above "Live Arrival Guarantee" section.